At Harral & Co., we want you to love your jewelry. If something isn’t right, we’re here to help make it easy.
1. Return Window
You may return most items within 30 days of the delivery date for a full refund or exchange, provided the conditions below are met.
(Adjust if you’d prefer a shorter window like 14 days — 30 is standard/generous for jewelry and builds trust, but it’s your call.)
2. Conditions for Return
To be eligible for a return, your item must be:
Unworn and unused, with no signs of wear, resizing, or alteration
In its original condition, including all original packaging, pouches, boxes, and gift materials
Accompanied by any certificates of authenticity, appraisals, or documentation that came with the piece
Returned with proof of purchase (order number or receipt)
3. Non-Returnable Items
The following items cannot be returned or refunded, unless they arrive damaged or defective:
Custom or made-to-order pieces (including custom engravings and bespoke designs)
Resized rings (resizing is considered an alteration)
Earrings, for hygiene reasons, once removed from sealed packaging
Final sale / clearance items, clearly marked as such at the time of purchase
4. How to Start a Return
Email us at info@harralandco.com with your order number and the reason for return, within 30 days of delivery
We’ll send you return instructions and an authorization confirmation
Securely pack the item in its original packaging and ship it back to the address we provide
Once received and inspected, we’ll process your refund or exchange
(You may want to add a return-shipping label/portal here once you have one set up — for now, this assumes the customer arranges their own shipping.)
5. Return Shipping Costs
If the return is due to our error (wrong item shipped, item arrived damaged or defective), we cover return shipping and you’ll receive a full refund including original shipping costs
If the return is for any other reason (change of mind, sizing preference, etc.), the customer is responsible for return shipping costs, and original shipping fees are non-refundable
(This is the standard industry approach — confirm it matches what you want to offer.)
We strongly recommend using a trackable, insured shipping method for returns, especially given the value of the items — Harral & Co. is not responsible for items lost or damaged in transit back to us.
6. Refunds
Once we receive and inspect your return:
We’ll notify you by email whether your refund is approved
Approved refunds will be issued to your original payment method within 5–10 business days
Please note it may take additional time for your bank or card issuer to post the refund to your account
7. Exchanges
If you’d like a different size, style, or piece instead of a refund, let us know when you start your return — we’re happy to arrange an exchange once the original item is received and inspected. Any price difference will be charged or refunded accordingly.
8. Damaged or Defective Items
If your jewelry arrives damaged, defective, or not as described, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We’ll arrange a replacement, repair, or full refund at no cost to you, including return shipping.
9. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
Check your bank account again
Contact your card issuer — refunds can take some time to post officially
If you’ve done both and still haven’t received it, contact us at info@harralandco.com
10. Contact Us
Questions about a return or refund? We’re happy to help.
